Shipping policy

 

At NORBURY , we strive to deliver your order quickly and with care. We process and ship most orders within 24 hours.

Delivery Time:

• Average delivery time is 3–8 business days, depending on your location and carrier volume.

• Your parcel is delivered via Royal Mail, a reliable shipping partner.

Risk and Responsibility:

• Once your order is handed to the carrier, risk of loss and title transfer to the customer.

• Tracking information will always be provided. If tracking shows “Delivered”, the order is considered successfully delivered.

• NORBURY is not responsible for lost or stolen packages after delivery confirmation.

Free Shipping:

• All orders within the United Kingdom qualify for free shipping, regardless of order amount.

Delays:

• In the rare event that we cannot meet the indicated delivery time, we will notify you as soon as possible.

• Customers are responsible for providing an accurate shipping address to avoid delays.

Customer Support:

• We prioritize transparency and satisfaction. For questions or updates about your shipment, contact us at info@norbury-london.com.

Important for Returns:

• All returned items must include Track & Trace so we can confirm receipt at our warehouse.

• Without valid tracking, refunds cannot be processed.